Privacy Policy

1. Data Controller
The data controller responsible for processing your personal data is:
Elisa Martínez de Velasco García. Barragán
Address: Fragonard 2, Col. Insurgentes Mixcoac, Del. Benito Juarez, Ciudad de México, México. Cp. 03920
Email: elisa@maisonbelesse.com
We are committed to protecting your privacy and processing your data in a lawful, transparent, and secure manner.

2. Personal Data We Collect
We may collect the following personal information when you interact with our website:
• Full name
• Email address
• Phone number
• City and full invoice and shipping address
• Company name (if applicable)
• Comments or inquiries submitted via contact forms
• Browsing data (IP address, browser type, device information)

3. Purpose of Data Processing
We process your personal data for the following purposes:
• To manage your purchases, orders, and returns
• To create and manage your customer account
• To respond to your inquiries and provide customer support
• To send you updates or promotional communications (only if consent is given)
• To comply with legal obligations (e.g., invoicing, tax obligations)
• To analyze user behavior for website improvement and marketing performance

4. Legal Basis for Processing
Your personal data is processed under the following legal bases:
• Performance of a contract (for order and service management)
• Legal compliance (accounting, consumer protection)
• Legitimate interest (website security, business analysis)
• Consent (for sending promotional communications)
You may withdraw your consent at any time.

5. Data Retention
We retain your data only for the necessary time to fulfill the purpose for which it was collected, and to comply with applicable legal obligations. Typically:
• Orders and transactions: 6 years (as per tax and accounting law)
• Contact form data: up to 1 year
• Newsletter subscription: until you unsubscribe

6. Data Sharing
We do not sell or rent your data. We may share it only with:
• Payment processors (e.g., PayPal, Stripe, banks)
• Shipping providers (e.g., DHL)
• Technical service providers (e.g., website hosting or email service platforms)
• Public authorities when required by law
All partners are compliant with GDPR and have signed data processing agreements.

7. International Data Transfers
All data is hosted in the Mexico If data is transferred outside (e.g., by third-party services), we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

8. Your Rights
You may exercise the following rights at any time:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
You may send any request to: elisa@maisonbelesse.com

9. Cookies
Our website uses cookies to improve user experience and analyze traffic. Please refer to our Cookie Policy for full details on what cookies we use and how you can manage them.

10. Security Measures
We implement technical and organizational measures to ensure your data is protected against unauthorized access, disclosure, or destruction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.