Terms & Conditions

1. General Information
This website, acquacoco.eu, is operated by Elisa Martínez de Velasco García Barragán., a company registered in Mexico with RFC number MAGE850526276 and registered address at: Fragonard 2 Col. Insurgentes Mixcoac, Ciudad de México, México Cp. 03920
Email: elisa@maisonbelesse.com
By accessing and using this website, you agree to be bound by these Terms & Conditions.

2. Purpose of the Website
The purpose of this website is to provide information about and facilitate the sale of professional hair care cosmetic products to customers within Mexico.

3. Acceptance of Terms
By using this website, you confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction. You agree to use the website in accordance with these Terms & Conditions and all applicable laws and regulations.

4. User Obligations
Users agree to:
• Provide accurate and current information when creating an account or placing an order.
• Not use the website for unlawful purposes or in a way that could harm the reputation of Elisa Martínez de Velasco García Barragán
• Respect the intellectual property rights of the company and third parties.

5. Product Information and Availability
We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that the information is error-free. Product availability is subject to change without notice.

6. Pricing and Payment
All prices are listed in Pesos (MXN) and include applicable taxes. We accept the following payment methods:
• Credit or Debit Card (Visa, MasterCard)
• PayPal
Payment must be received in full before the order is processed and shipped.

7. Shipping and Delivery
Orders are shipped via, DHL, or other trusted courier services depending on the destination.
• Shipping Costs:
Shipping costs are calculated at checkout based on the destination country and order weight.
• Delivery Time:
Delivery within Mexico typically takes 3–6 business days.
Delivery times are estimates and may vary depending on order volume, availability, and courier logistics.

8. Returns and Refunds
Customers have the right to withdraw from the purchase within 14 calendar days of receipt, in accordance with mexican law. To be eligible for a return:
• Products must be unused and in their original packaging.
• Cosmetic products that have been opened or used cannot be returned for hygiene reasons.
• Return shipping costs are the responsibility of the customer.
Upon receipt and inspection of the returned product, a full refund will be issued to the original payment method.

9. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Elisa Martínez de Velasco García Barragán or its licensors and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.

10. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of this website or the products sold herein. Our liability is limited to the purchase price of the product in question.

11. Privacy Policy
We are committed to protecting your personal data. Please refer to our Privacy Policy for information on how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR).

12. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of Mexico. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Mexico City, Mexico.

13. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us at:
• Email: elisa@maisonbelesse.com

• Address: Fragonard 2, Col. Insurgentes Mixcoac, Del Benito Juarez, Ciudad de México, México CP.03920